The platform includes operational and administrative visibility so teams can improve support quality with actual runtime data.
Track conversation volume, response quality trends, and operational activity from tenant and platform dashboards.
Monitor flow execution status, inspect runs, and refine node logic based on observed outcomes.
Review platform security events and runtime activity through built-in admin audit tooling.
Use platform reporting pages for payment analytics, revenue breakdown, forecasts, and refunds.
These are practical patterns supported by the current platform features.
Collect intent from the user, route by condition, and escalate to an agent only when automation cannot confidently resolve.
Run multi-step flows with webhook calls to external tools while keeping customer context inside one guided path.
Use retrieval-backed responses with optional AI action nodes so answers are tied to approved tenant knowledge.
Operate multiple organizations on shared infrastructure with tenant-scoped data, and settings.
Each company that uses Luran is assigned a dedicated tenant environment within the platform.
Core services interact with each tenant in isolation rather than sharing tenant contexts.
Your documentation and data never mix with other companies
Customer chats and history are completely separate
Your settings and customizations remain private
Training and responses are tenant-specific
Even though multiple businesses use Luran, their data never overlaps.
Strong security and privacy
Lower costs compared to single-tenant deployments
Faster updates and improvements
Enterprise-grade scalability for small teams
You get the benefits of shared infrastructure without the risks of shared data.
Luran isn't a chatbot bolted onto a CRM. It's the foundation for AI support, automation, and ongoing customer relationships — sharing one knowledge layer, one identity model, one inbox.
A RAG pipeline that answers from documentation, FAQs, guides, and internal knowledge bases — and stays silent when it isn't sure.
A visual flow engine for predictable multi-step journeys: collect input, branch on logic, query knowledge, hit external systems, escalate to humans.
Conversations, tickets, follows, and channel updates in one place — for the businesses you serve and the customers who keep coming back.
No invented answers. No silent hallucinations. If confidence is low, Luran escalates instead of guessing.
This is the real runtime path backed by the current flow builder: structured input, logic branches, knowledge retrieval, external actions, and human escalation when needed.
A chat event triggers the flow
Use Question and Text Input nodes
Condition nodes route by user data
RAG Query, AI Action, or Webhook
Hand off to an agent or close cleanly
From signup to AI-powered support in minutes, not weeks
Sign up and get your dedicated environment with isolated storage. No configuration needed — your secure space is ready in seconds.
Upload documents, connect your help center, or link external data sources. Luran indexes everything and makes it searchable for your AI.
Embed our chat widget on your website, integrate with Slack or Discord, or connect via API. One AI assistant, available everywhere your customers are.
Track performance metrics, review conversations, and refine responses from your dashboard. Watch your support quality improve over time.
Ready to transform your customer support?
Start Your Free TierLuran helps you:
Respond faster
Support more customers
Protect your data
Scale without friction
Email us at
hello@luranai.comLive support
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