Visual builder
Drag, connect, ship.
Compose journeys from building-block nodes, show a menu, ask a question, capture input, branch on a condition, run an AI step, query your knowledge, or call an external action.
- Building-block nodes. Menu, question, capture, condition, AI step, knowledge query, action.
- A clear lifecycle. Draft, active, paused, and archived, so you can iterate safely.
- No code required. Build and ship without touching an engineer.
flows / support-triageactive
Menu
How can we help?
3 options
Question
What's your order number?
Capture input
Condition
Order found?
2 paths
Action
Look up order status
HTTP action
AI step
Explain status to customer
Grounded reply
Triggers & templates
Start a flow the right way.
Trigger by keyword, detected intent, schedule, event, or manually. Or start from a proven blueprint and customize.
Smart triggers
Keyword, intent, schedule, event, or manual. Priority ordering decides which flow wins.
Template library
Proven blueprints across support, sales, and engagement. Higher tiers unlock more.
A start menu
Present customers a choice of journeys right at the start.
AI + flows together
Structure where you need it, AI where you don't.
Inside a flow you can run an AI step or query your knowledge base, and if a customer goes off-script, Luran falls back to the AI support agent, then escalates to a human if needed. One conversation, three layers.
- AI steps inside flows. Run a grounded reply or knowledge query mid-journey.
- Graceful fallback. Off-script messages fall back to the AI support agent.
- Measure & improve. Every flow tracks executions, success rate, and completion time.
Flow analytics
Executions
1,284
Success rate
94.2%
Avg completion
1m 12s
Status
Active