Upload FAQs, docs, policies, and SOPs (PDF, DOCX, TXT, Markdown, up to 10 MB each) or scrape a URL. Luran extracts, chunks, embeds, and indexes content automatically, with live processing status. Storage and source counts scale with your plan.
A real-time inbox for your team: see active, escalated, resolved, and abandoned conversations; take over from the AI; reply live over WebSocket with typing indicators and presence; and review full message history.
Escalations become tickets with an AI summary and inferred priority. Assign, work, resolve, and close, with an unassigned queue and real-time status updates.
Track conversations, tickets, and agent performance; see escalation and resolution rates; view trends over time; and measure knowledge effectiveness and visitor traffic. Available on plans that include analytics.
Stay on top of what matters: in-app notifications in the dashboard, plus email, with Slack and CRM-webhook delivery for sales events like a sales-ready lead, a booked meeting, or a generated quote.
Invite your team with role-based access, admin, support agent, and viewer, with secure invites, password management, and per-plan team-size limits.
Publish announcements, product news, and notices as channel posts (draft, publish, archive; pin one; add a cover image and call-to-action). Followers get them in their feed and, optionally, by email.
Flexible plans from a 30-day trial through Lite, Professional, Growth, and Enterprise, billed monthly or annually via Paystack. Upgrade, downgrade with data-fit checks, or cancel from your dashboard, with usage limits enforced per plan.
Match your brand, colors, logo, greeting, position, and embed the chat widget on any site with a single snippet. A public, API-key-validated config keeps it secure.
